PRIVACY POLICY

Privacy Policy main image Privacy Policy image.

This privacy policy sets out how Spidi Australia uses and protects any information that you give Spidi Australia when you use this website.

Spidi Australia is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Spidi Australia may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information:

name and job title

contact information including email address

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us thought the contact form on this website.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

RETURNS POLICY

Returns Policy main image Returns Policy image

WE TAKE THE RISK OUT OF ORDERING ONLINE:

If you receive any merchandise that you are unhappy with for any reason, simply return it to us within 30 days in the condition that you received it and we will happily exchange, credit or refund.

NOTE: If you placed your order with free freight, your money will be refunded minus the initial freight cost incurred by Spidi Australia. This freight cost will be calculated fairly, using the Australia Post freight calculator. Before sending your items back, please contact us and we can advise of the freight amount to be deducted from the refund. The buyer is also responsible for organising (and paying for) the freight of the return.

RETURN TERMS & CONDITIONS

All returns MUST be authorised by Spidi Australia before goods are returned. Please call or email one of our helpful staff and they will give you an RMA (Return Merchandise Authorisation) number which must be enclosed in return parcel.

All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or your return may not be accepted (unless faulty).

Any RMA which is not in an acceptable condition will be sent back at the expense of the customer, please ensure all items are in new & resaleable condition to avoid your RMA being rejected.

FAULTY ITEMS

If you have a faulty item that you would like corrected, please contact our customer service team before sending the item back. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact customer service for warranty periods and freight changes.

We aim to have your refund processed within 24 hours of receiving; however, some faults must be approved by the manufacturer before a repair (if repairable), refund or replacement can be issued. In this case we will keep you informed on a regular basis via email updates. This process usually takes around 2 weeks and once completed you should receive your repairable item, refund or replacement within 1-7 business days.

If your order arrives damaged in transit please take photos of the damage and email them to our customer service department before and after opening the packaging to ensure the correct procedure is followed when rectifying the situation.

For more information please contact our friendly customer service team.

SHIPPING POLICY

Australian Shipping Details

Spidi Australia offers free shipping on all orders.

Delivery Times:

We endeavour to get you your products as soon as possible to ensure your experience with us is nothing but easy. We appreciate your business and will always give extra value as a gesture of this appreciation.

Delivery times vary around Australia, if you would like an estimated delivery time, we recommend you use the Australia Post Delivery Time Calculator. Our suburb/postcode is Banyo ,4014.

Considerations

All lead times are in business days and exclude public holidays.

If you order after 2pm, orders will be processed the following business day.

Dispatch is based on items leaving our Banyo warehouse.

Sometimes items will be out of stock. If this is an issue, we will always ensure we fix this with the least amount of inconvenience to you.

More Information

If you have any questions, comments or queries please feel free to contact us on 1300 885 355 or read the Spidi Australia Terms & Conditions.

SPIDI Australia Sale Terms and Conditions

We are not able to offer sale pricing outside of the sale. If you purchase an item outside of the sale time frame, it will be the original price. If an item you purchased goes on sale afterwards, we are not able to reimburse the difference.

All items, including sale items, can be returned in accordance to our returns policy however, if you choose to exchange after the sale has ended the new item will return to the original price. We suggest purchasing replacement items right away to secure the sale price. If you are hoping to swap the size only in the exact same style & colour item, please get in touch with our customer service team for pre-approval.

We are not able to special order in, layby or raincheck items at the sale price. Sales price is final, no further discounts.

We are not able to hold items prior to complete payment, to secure items you will need to pay in full.

Items added to your cart at sale price during the sale will return to their original price once the sale has ended.

Any quotes or invoices created during the sale will be cancelled once the sale has ended, and the items will return to the original price.

 

We will make every effort to dispatch all orders on time, as promised. Orders processed before 2pm AEST Monday to Friday should be dispatched that same day.

Please keep in mind we can’t control natural disasters which include, but are not limited to: Tsunamis, earthquakes, flooding, transport.

Website Terms of Use

Welcome to the Spidi Australia website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Moto National Accessories relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Spidi Australia’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website Moto National Accessories whose registered office is Building 6 Rear Northlink Industrial Park 457 Tufnell Road Banyo QLD 4014. Our ABN is 43 103 527 662. The term ‘you’ refers to the user or viewer of our website.

Spidi Australia reserves the right to make changes to this site and these terms and conditions at any time.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

MARKETING

By ordering or registering on spidi.com.au you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via the link at the footer of any marketing communications or contacting our Customer Service team and we will remove you from marketing communications. We do not share, sell or exchange any customer contact information with other companies excluding shipping carriers who use this information to deliver orders.

ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Spidi Australia reserves the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, to supply less than the quantity you ordered of any item.

FRAUD PREVENTION

All orders placed must obtain pre-approval with an acceptable method of payment.We may require additional verifications or information before accepting any order and orders will be held from shipment until security checks have been completed. We will make reasonable attempts to contact you using the details provided to complete the necessary security checks. Failure to comply with such requests from Spidi Australia will result in the order being cancelled and the funds being refunded back to the card used.

SHIPPING & DELIVERY

Spidi Australia will not be held accountable for late deliveries or loss or damage relating to late deliveries.

Larger orders may be without notice, split up and shipped on a number of consignments for ease of delivery. Tracking information for all consignments will be available.

Spidi Australia will not be held accountable for delivery instructions left on the order being missed or not followed or allowed to be left without signature.

More information on Spidi Australia shipping policy.

RETURNS, REFUNDS, EXCHANGES & WARRANTY

Any item which is to be returned to Spidi Australia will only be accepted approval has been granted by Spidi Australia and an RMA number has been generated. Spidi Australia reserves the right to refuse any returned item without notice if we deem the return to not meet guidelines set upon creation of an RMA.

The cost of returning rejected items is the responsibility of the customer and Spidi Australia reserves the right to hold products until payment of shipping has been made.

More information on Spidi Australia return policy

PRICING

Prices are subject to change without notice. All pricing unless otherwise stated is set to Recommended Retail which in most cases is set by the Australian Importers of the Products. Pricing changes at Spidi Australia are at the direction of the Australian supplier due to currency fluctuations.

ORDER CANCELLATIONS

If notified before goods have been dispatched, Spidi Australia can accommodate order cancellations. If items have been shipped, Spidi Australia reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Spidi Australia shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Spidi Australia shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is cancelled, Spidi Australia shall immediately issue a credit to your credit card account in the amount of the charge.

Product images may not always be an exact representation of the listed product. Many images are sourced from the Australian importers of the products and in many cases the image will not be an accurate representation of the product. Please refer to images as a reference only and rely on product titles, descriptions and fitment listings for accuracy.